FREQUENTLY ASKED QUESTIONS

1Do I have to get my ceiling AND underfloor insulated at the same time?
Ideally you would, if needed, install as much of the accessible areas as possible but we are flexible and can insulate whatever areas needed or whatever you can afford at the time. It is your home and so we work with you to find the best solution for you. If you already have, for example, ceiling insulation and it’s sufficient (and it is up to the current standard) then we will advise you of this in home. We work to NZS 4246:2016(NZ Standard Energy Efficiency -Installing bulk thermal insulation in residential buildings). Call The Insulation Company today to find out more on 0800 782 653.
2How do I qualify for funding?
To be eligible for Warm Up Auckland, Waikato, Bay of Plenty or Wellington you will need to live within one of these regional catchments.
3How do I apply?
There are just three simple steps in making your home warmer, drier and healthier:

  • Call The Insulation Company now on 0800 782 653 and arrange a free no-obligation in-home consultation.
  • We will come to your home to assess it and provide you with our recommendations and quote - for free!
  • Once you decide to proceed we will then arrange a convenient time for our team to visit your home and install your new insulation.
4How do I pay?
There are a variety of ways to pay:

  • Council Rate Top Up Programs in Auckland & Wellington
  • Credit card - we accept all major credit cards with the exception of American Express and Diners
  • Cash/Cheque
  • Direct Credit
  • Fee Free NZ Bank Mortgage top up

  • See further details of funding options here or ask us to explain the options. http://www.warmupnz.co.nz/funding-options/
5What is EECA?
EECA (Energy Efficiency and Conservation Authority) is a Government organization designed to encourage, support and promote energy efficiency. In July 2009 it launched its "Warm Up New Zealand: Heat Smart" programme. Installed, as a service provider until late 2016, installed 30,000+ homes across New Zealand with EECA ensuring many thousands of Kiwi’s are warmer, drier and living in much more energy efficient homes.
6Couldn't I do it myself?
Whilst installing your own insulation is an option you may consider, you cannot guarantee installation is to NZS 4246:2016, the Residential Insulation Standard. Installing is dirty, hard and technical work which we recommend using professional experts to assess and install to ensure the performance and safety of the insulation installation.
7How do I organize insulation funding?
All you need to do is to click through to your region and sign up to get an assessment of your home’s insulation. The assessor will confirm the level of funding you qualify for under the Warm Up New Zealand: Heat Smart Programme.
8How do I organize insulation funding?
All you need to do is to click through to your region and sign up to get an assessment of your home’s insulation. The assessor will confirm the level of funding you qualify for under the Warm Up New Zealand: Heat Smart Programme.
9Why is correct Installation so important?
Correct installation is as important as the insulation itself. You are investing in making your home warmer and dryer as well as a safe. Having the insulation assessed and installed by professional installers is smart and safe and ensures you get what you paid for giving you peace of mind.
10Who are our installers?
Installed is a local company with national reach. Our install teams are trained by the experts to ensure they understand the products and level of services you expect. So when it comes to installing insulation, we provide a simple, no fuss, stress free simple service that will deliver beyond what you might expect.
11Professional Certified Installers
You can rest assured that your insulation will be fitted correctly and to the highest possible standard. All our installers are certified, trained to NZS 4246:2016(NZ Standard Energy Efficiency -Installing bulk thermal insulation in residential buildings).
Installed has Quality Management Systems in place that provide regular audit checks to make sure insulation is up to NZS 4246:2016.