FREQUENTLY ASKED QUESTIONS

1Do I have to get my ceiling AND underfloor insulated at the same time?
To qualify for the EECA subsidy all accessible areas must be insulated.
2How do I qualify for funding?
You may qualify for a subsidy if:

  • The house was built before the year 2000
  • You own and occupy the home and have a Community Services Card, or
  • You are a landlord and your tenant has a Community Services Card
  • You live in the Auckland catchment area
3How do I apply?
There are just three simple steps in making your home warmer, drier and healthier:

  • Complete the registration form online.
  • We will contact you to arrange a time to come to your home to assess it and provide you with our recommendations and quote - for free!
  • Once you decide to proceed we will then arrange a convenient time for our team to visit your home and install your new insulation.
4How do I pay?
There are a variety of ways to pay:

  • Credit card - we accept all major credit cards with the exception of American Express and Diners
  • Cash/Cheque
  • Direct Credit
5What is EECA?
EECA (Energy Efficiency and Conservation Authority) is a Government organization designed to encourage, support and promote energy efficiency. In July 2009 it launched its "Warm Up New Zealand: Heat Smart" programme. Installed, as a service provider has installed 30,000+ homes across New Zealand with EECA ensuring many thousands of Kiwi’s are warmer, drier and living in much more energy efficient homes.
6Couldn't I do it myself?
Whilst installing your own insulation is an option you may consider, you cannot guarantee installation is to NZS 4246:2016, the Residential Insulation Standard. Installing is dirty, hard and technical work which we recommend using professional experts to assess and install to ensure the performance and safety of the insulation installation.
7How do I organize insulation funding?
All you need to do is to click through to your region and sign up to get an assessment of your home’s insulation. The assessor will confirm the level of funding you qualify for under the Warm Up New Zealand: Healthy Homes Programme.
8Why is correct installation so important?
Correct installation is as important as the insulation itself. You are investing in making your home warmer and dryer as well as a safe. Having the insulation assessed and installed by professional installers is smart and safe and ensures you get what you paid for giving you peace of mind.
9Who are our installers?
Our install teams are trained by the experts to ensure they understand the products and level of service you expect.
10Professional Certified Installers
You can rest assured that your insulation will be fitted correctly and to the highest possible standard. All our installers are certified, trained to NZS 4246:2016(NZ Standard Energy Efficiency -Installing bulk thermal insulation in residential buildings).
Installed has Quality Management Systems in place that provide regular audit checks to make sure insulation is up to NZS 4246:2016.